Refund & Cancellation Policy

Last updated: 02 September 2026

This policy explains how subscription cancellations and refunds work for SensyChat. It applies to all plans purchased through the Service, whether paid via Razorpay or Cashfree.

1. Nature of the Service

SensyChat is a software subscription (SaaS) billed in advance for a monthly or yearly period. Because access, message credits, and WhatsApp connectivity are provisioned immediately on payment, subscriptions are generally non-refundable once a billing period has started — except in the situations described below.

2. Cancelling your subscription

• You can stop a subscription from renewing at any time by writing to support@sensychat.in from your account email, or by asking us to disable auto-renewal for your account.
• Cancelling stops the next billing cycle — you keep access to your current paid plan until the end of the period you've already paid for.
• We do not provide pro-rata refunds for the unused portion of a period when you cancel partway through it.

3. When a refund is available

We will refund a payment in full or in part where:

• You were charged more than once for the same billing period due to a technical error (duplicate charge).
• A payment was deducted by the gateway but the plan was never activated on your account, and our team is unable to fix the activation within 3 business days.
• You were charged after a cancellation request we had already confirmed in writing.

Refunds are generally not available for change of mind, partial use of a billing period, or WhatsApp/Meta account restrictions that are outside our control (see our Terms & Conditions, Section 3).

4. How to request a refund

Email support@sensychat.in with your registered email address, the invoice number (visible under Billing → Payment History in your dashboard), and the reason for the request. We aim to respond within 2 business days.

5. Refund processing time

Approved refunds are issued to the original payment method via the same gateway (Razorpay or Cashfree) used for the payment. Once approved, refunds typically reflect in 5–7 business days, depending on your bank or card issuer's processing time — this final step is outside our control.

6. Failed & auto-retry payments

If a renewal payment fails, we do not charge you again automatically without your action — you will need to complete payment manually from the Billing page to reactivate your plan. No charge means no refund is applicable in that case.

7. Contact

For any billing question not covered above, reach us at support@sensychat.in.